Frequently asked questions

Popular Questions

Where do u ship within Malaysia?


We provide free delivery within Whole Malaysia




What payment methods do you accept?


We accept the following payment options that includes-Credit card ( Visa& Mastercard ), Debit/bank card, Paypal , Bank Transfer




When can I expect to receive my order?


We deliver within 2-3 working days in Klang Valley or you could schedule our own. From Monday-Saturday 9am-6pm.For the rest of West Malaysia, you will receive your delivery in 2-5 working days.

For East Malaysia, the delivery is still completely free and you will receive your delivery in 25-30 working days. You could also opt for the express, paid air freight delivery, which takes 5-9 working days.




Is delivery free everywhere in Malaysia?


Is delivery free everywhere in Malaysia?




How will my item(s) be delivered?


Deliveries within Klang Valley will be delivered by Lalamove or Lineclear

The mattress weighs around 20 to 45 KG depending on the size. We recommend you could inviting someone over to help, if you think you'll struggle with carrying it.




Do I need to be home for delivery?


Yes, you'll have to be home for the delivery.




Can I change my delivery address after placing the order?


The delivery address can be changed as long as your order has not been dispatched for delivery. Once dispatched, it may be difficult for us to change the details, but do get in touch with us and we’ll see how we can help.





Mattress

What’s the difference between Harper Elite and Harper Breezeway?


Harper Breezeway has 6 layers inclusive of Natural Latex, Memory Foam and 4 layers of Airmexx™ and top layer of Breeze Cooling Fabric it is our most innovative mattress, while the Harper Elite has 3 layers inclusive of 3 zone Pocket Spring and 2 layers of Airmexx™.Find more details here.




Where is Harper from?


Harper is a direct brand from LuxurySleep which is one of the biggest and most advanced mattress factory in Malaysia. Harper want everyone can enjoy good quality products with affordable price as easy as crawling into bed so we create Harper to help you out. We believe Price and Quality can be either init.




How many types of mattresses do you have?


We have three mattresses which is Elite, Lovelane & Breezeway. For more information please visit

What are the difference between three mattresses

Do I need to flip the bed?

No! You don’t have to flip Harper Matrasses as it is not designed to be flipped. We do recommend rotating the bed 180 degrees every 4-6 months, if you sleep alone on one side of the bed or have a meaningful weight differential with your mattress partner.

Is the mattress environmentally friendly or does it contains any harmful chemical?

NO! All the foams in our mattresses are CertiPUR-US® certified.

CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).




How can I clean the mattress?


We recommend spot cleaning using a slightly-damp cleaning cloth and air-dry it naturally or using a blow dryer on low heat settings.




How much does the Harper mattress weigh?


The mattress weighs around 20 to 45 KG depending on the size




Will my sheets fit on the Harper Mattress?


As long as your sheets are compatible with the height of the Harper mattress, they will absolutely fit!

The thickest of our mattress (Breezeway) is 12" or 30cm.




When can I sleep on it?


You can start snoozing right away! Once your sheets are on, you’re good to go! Just make sure your mattress is facing right-side-up before putting your sheets on.





Pillow

What is the method to clean my pillow?


We recommend spot cleaning using a slightly-damp cleaning cloth and air-dry it naturally or using a blow dryer on low heat settings.

Cover is not washable, even by hand. Do not wash the cover.




How should i use my Harper pillow?


No matter how you fall asleep, our pillows should always be tucked under your head — not your shoulders (or knees, or toes). No matter how much you move around during the night, the pillow is designed to stay supportive with each toss and turn.




Can I Replace The Fill In Harper's Pillow?


The pillow is not designed to have the fill replaced if it wears out. We recommend replacing your pillow every year to ensure you always have a supportive, evenly filled pillow.




How do I know Harper Latex Pillow is right for me?


After researching & researching we started to design a pillow that could adaptable to every sleep positions based on Malaysian market with our 5 chamber structure combines breathability with support.The pinholes in our natural latex pillow will maximise for efficient ventilation,keep you cool to provide you a refreshing sleep at night.





Mattress Protector

What is the method to clean my Mattress Protector?


We recommend washing the mattress protector before using it for the best fit on your bed. Please note this could take multiple washes.For best results, we recommend you machine wash on warm and tumble dry low. It will be tempting to wash and dry on hot Heat drying could cause delamination and shrinkage. We want your protector to last as long as possible. We do not recommend dry cleaning the mattress protector.




Is Harper mattress protector water resistant ?





What's the difference between a mattress protector and a mattress topper?


Purchasing a protector means you have the intention of preserving your investment by ensuring it won't be damaged. This is different than a topper, which generally implies changing the comfort of the bed.




What's the difference between a Harper Mattress Protector compare to the other brand protector?





Is there warranty for Mattress Protector ?






Shipping & Delivery

Trial & Returns


How does 100-Night Risk-Free Trial work?

We believe that your body will need time to adjust to your new Harper Mattress, so we offer a 100 nights trial on our mattress so everyone can get the best sleep possible.With our risk-free trial and return policy, you can try Harper products in your own home with pressure free.

Additionally, we have a minimum requirement that you must own the mattress for at least 45 days before initiating the return. Please note that the 100-night sleep trial is limited to one per household in exact address and cannot be used to exchange the mattress for particular reasons.Read our section to fully understand how it works.




If i exchange a product do i get a free trial again?


Each customer is entitled to one trial period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.




Do you allow exchanges?


We do not allow any exchanges on sizes and between mattresses.




Do you have a showroom where I can try the mattress?


We are now working on it to open few experiences stores for our customer to try out our mattress.

Therefore, we're glad to offer you a 100-night trial for you to try the mattress at home. If you don't love it, you can return it for a full refund.




What is Harper return policy?


We offer a 100-night trial period.You can return your product, even if you've used it if you're not satisfy with the products.


The return pick up is free in Klang Valley.There will be charges for the rest of Malaysia based on the fee that our logistics partner give.Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit.




What happens to the returned mattresses?


All of our returned products are either recycled, or donated to those in need through our charity partners.




Do I need to keep and return the packaging or boxes?


There’s no need to keep the original box but please keep the plastic wrap.




Is there any charges for return ?


It is free within Klang Valley. There will be charges for the rest of Malaysia based on the fee that our logistics partner give




How do I return the mattress?


Simply get in touch with us at support@harpermattresses.com and we’ll arrange a free pickup from your home.

There’s no need to keep the original box but please keep the plastic wrap.




How long will it take to receive my refund?


We will refund your money after we have received the mattress back at one of our warehouses or associated charities.The refund will be placed on the card or account that you used to make the purchase.





Returns & Warranty

What is the warranty on your mattress ?


You can find all the details of our warranty information by visiting our warranty page




What is the warranty on your furniture products ?


All of our furniture products have limited warranties ranging from 2 to 5 years that cover manufacturing issues or defects.

You can find more details by browsing our warranty page




What is the warranty on your pillow


You can find all the details of our warranty information by visiting our warranty page




What is the warranty on your mattress protector?


You can find all the details of our warranty information by visiting our warranty page




How should I make a warranty claim?


If you believe your product is defective, please contact our customer service team via support@harpermattresses.com





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